> ## Documentation Index
> Fetch the complete documentation index at: https://digitalhelphub.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot primevideo.com/mytv Activation Issues

> Solve common primevideo.com/mytv activation errors including invalid codes, page not loading, and TV not responding. Quick fixes for all devices.

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    <span className="gs-cta-icon">▶</span>
    <span className="gs-cta-text">Get Started</span>
    <span className="gs-cta-arrow">→</span>
  </a>
</div>

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Fix the most common activation errors in seconds.

## Invalid or Expired Code

* Codes expire after 10 minutes
* Restart the Prime Video app to generate a new one
* Enter the code exactly as shown (no spaces)

## Page Won't Load

* Check internet on your phone or computer
* Try a different browser
* Disable VPN or ad blocker
* Clear browser cache

## TV Not Responding After Code Entry

* Wait 30 seconds for auto-refresh
* Restart the Prime Video app
* Reboot the TV or streaming device

## Wrong Amazon Account

<Steps>
  <Step title="Sign out on TV">
    Prime Video app > **Settings > Sign Out**.
  </Step>

  <Step title="Get new code">
    Reopen the app to get a fresh code.
  </Step>

  <Step title="Sign in correctly">
    Visit primevideo.com/mytv with the right account.
  </Step>
</Steps>

## Still Stuck?

| Problem                    | Fix                                |
| -------------------------- | ---------------------------------- |
| Code says "not recognized" | Get a new code                     |
| "Something went wrong"     | Clear browser cookies              |
| No sound or video          | Check TV volume and HDMI           |
| Buffering                  | Test internet speed (need 5+ Mbps) |

<Note>
  Contact Amazon Customer Service if issues persist after trying these steps.
</Note>