Invalid or Expired Code
- Codes expire after 10 minutes
- Restart the Prime Video app to generate a new one
- Enter the code exactly as shown (no spaces)
Page Won’t Load
- Check internet on your phone or computer
- Try a different browser
- Disable VPN or ad blocker
- Clear browser cache
TV Not Responding After Code Entry
- Wait 30 seconds for auto-refresh
- Restart the Prime Video app
- Reboot the TV or streaming device
Wrong Amazon Account
1
Sign out on TV
Prime Video app > Settings > Sign Out.
2
Get new code
Reopen the app to get a fresh code.
3
Sign in correctly
Visit primevideo.com/mytv with the right account.
Still Stuck?
Contact Amazon Customer Service if issues persist after trying these steps.